Privacy Policy

Last updated: October 2026

Introduction

Queenscliff Inn (“we”, “us”, “our”) is committed to protecting the privacy of visitors to our website and guests who use our services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information from you when you:

• Send us an enquiry through the form on our Contact page (processed by Enotia)
• Send us a booking request or an enquiry by email or phone
• Stay with us

The types of personal information we may collect include your name, email address, telephone number and any other information you choose to give us.

How We Use Your Information

We use personal information for the following purposes:

• Processing and managing accommodation bookings
• Responding to your enquiries and requests
• Sending booking confirmations and pre-arrival information
• Complying with legal obligations

Third-Party Services

Our website uses the following third-party services, which may process information about your visit:

• Enotia (enotia.com.au), the enquiry form on our Contact page. Your name, email address, phone number (if you give it) and message are processed by Enotia, saved in the Enotia Ops Console and forwarded to us by email.
• Cloudflare (cloudflare.com), website hosting and security, including Cloudflare Turnstile, the spam check on our enquiry form.
• Google Maps, the map on our Contact page.
• Google Fonts, the typefaces this website displays.
• Google Translate, only if you choose a language from the language menu.
• cdnjs (cdnjs.cloudflare.com), which delivers GSAP, the animation library this website uses.
• Google Analytics (analytics.google.com), which counts visits to this website and shows us how it is used, such as the pages viewed, the type of device and browser, and the general area a visit comes from. It uses cookies and does not tell us who you are.
• Meta Pixel (facebook.com), which tells us when a visit to this website follows one of our Facebook or Instagram ads, and lets us show our ads to people who have visited. It uses cookies and shares information about your visit, such as the pages viewed, with Meta.

We encourage you to review the privacy policies of these services.

Cookies

Our website uses Google Analytics cookies to understand how visitors use it, so we can improve it. Our website also uses the Meta Pixel, which sets cookies so Meta can measure our ads and show them to people who have visited. You can control how Meta uses this information in your Facebook and Instagram ad settings. These cookies collect information such as the pages you view and how you found our website; they do not identify you to us. You can opt out of Google Analytics on all websites with Google's browser add-on at tools.google.com/dlpage/gaoptout. If you choose a language from the language menu, a cookie records your choice so the next page is shown in the same language. You can control or delete cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website is hosted on Cloudflare’s network with encrypted connections.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are retained in accordance with Australian tax and business record-keeping requirements.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the “Last updated” date shown above.

Contact

If you have any questions about this Privacy Policy or wish to make a complaint about how we handle your personal information, please contact us:

Queenscliff Inn
59 Hesse Street, Queenscliff VIC 3225
Phone: 0400 797 782
Email: [email protected]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).